Privacy statements nexuzhealth

Illustratie thuisverpleegkundige nexuzhealth pro-13

Overview

Statement concerning your patient details

Nexuzhealth nv is a company incorporated under Belgian law, having its registered office in Hasselt (enterprise number 0667 753 542). Nexuzhealth is a joint venture between Cegeka Health Care nv and UZ Leuven.

Nexuzhealth is a supplier of software to healthcare institutions for managing Electronic Patient Records (EPD). This EPD is one centrally managed record across all nexuzhealth healthcare institutions. This means that information can be added about you as a patient in the same central record in all nexuzhealth healthcare institutions. In this way each healthcare professional involved in your treatment can access all the information needed to provide you with the best possible care.

Access to your patient record

However, this central patient record means that not everyone can access your record in the nexuzhealth healthcare institutions. Your record is protected by strict access rules that we can translate into three main principles:

  • All care providers with which you have a therapeutic link as the patient can access your record. This therapeutic link is established on the basis of planned or performed actions such as consultations, interventions and examinations. Moreover, it is limited in time, therefore it only concerns care providers who are involved in an ongoing treatment.
  • The function of a care provider determines how much they can see. A doctor will be able to see more than an administrative worker.
  • Care providers may also request access themselves to your patient record if this is necessary. The care provider must state a reason to do so and your treating care providers are informed of this. This means there is a continuous check on access to your record.

Nexuzhealth ensures that every access to or change in your record is recorded. As a patient you may request access from your healthcare institution to the audit logs in which these actions are listed.

Deleting your account on mynexuzhealth.be or the mynexuzhealth app

Mynexuzhealth is a portal that gives you, as a patient, access to your patient record. You can register to receive an overview of your appointments, data, access and connected institutions. If you no longer wish to make use of this, you can delete the mynexuzhealth app from your device or no longer register via mynexuzhealth.be.

It is not possible to delete the data in your account, as this is only a representation of your patient record that is managed by the healthcare institutions. The nexuzhealth healthcare institutions are bound by legal retention periods and are not authorised to delete your data. If you have any questions about this, please contact the nexuzhealth healthcare institution(s) you are connected to.

Changes to this policy

Nexuzhealth reserves the right to make changes to this policy. This policy was last amended on 11/01/2023.

Contact

Nexuzhealth itself does not manage personal data of patients, but merely works as a processor on behalf of nexuzhealth healthcare institutions. If you have any questions concerning the data that you, as a user, share with the nexuzhealth healthcare institutions via the mynexuzhealth app or concerning the processing of the data in your electronic patient record, please contact the nexuzhealth healthcare institution(s) that you are connected to, for this purpose.

Privacy policy nexuzhealth.com website

This Privacy Policy explains how we collect, use and process the personal data we collect when you visit the website www.nexuzhealth.com. It outlines how this data is processed and for what purposes.

The website manager and data controller is nexuzhealth nv, a entreprise incorporated under Belgian law, with its headquarters in Hasselt, entreprise number 0667 753 542. Nexuzhealth nv is a joint venture between Cegeka Health Care nv and UZ Leuven.

What information does nexuzhealth collect about you?

  1. When you visit our website, we use cookies. You can find more details in our Cookie Statement, where you can also update your preferences at any time.
  2. If you have a question, concern or comment, you can enter your details in a contact form on our website. We collect the following information through that contact form:
  • Information about the device you use to surf to mynexuzhealth
  • Which browser you use
  • A description of your question, problem, comment
  • Your name
  • Your date of birth
  • Your hospital
  • Your email address
  • Your phone number (not required)
  1. If you want to subscribe to our newsletter aimed at healthcare providers, we collect the following information:
  • Your name
  • Your email address
  • The name of your practice / healthcare institution

Why does nexuzhealth collect your personal data?

We collect your data for the following purposes:

  1. To improve our website, optimise your browsing experience and compile statistical reports on website activity.
  2. To contact you regarding your question, problem or comment. Information about your device and browser is used to identify the reported problem.
    We also try to improve our internal processes to optimise our support. We endeavour to provide high-quality services.
  3. To send you the newsletter.

On what basis does nexuzhealth use this information about you?

  1. Nexuzhealth uses essential cookies based on a legitimate interest. For other cookies, we request your consent via our cookie banner. You can change your consent at any time via our cookie page.
  2. We process the data you enter in the contact form based on your consent.
  3. We process your data based on your consent to receive the newsletter.

How long does nexuzhealth retain your personal data?

Nexuzhealth will not store your information for longer than is necessary for the purposes for which we need this information about you:

  1. Cookie retention periods are listed in the cookie statement.
  2. The data you submit via the contact form will be deleted after 5 years, unless nexuzhealth needs to keep this data longer on the instruction of one of its customers.
  3. We will remove any contact details you previously provided after you unsubscribe by sending an email to marketing@nexuzhealth.com.

Who has access to your data?

Nexuzhealth employees will process your personal data for the purposes described above. Nexuzhealth also uses third-party support services, such as infrastructure or IT services. These third-party employees may have access to your data, albeit purely in the context of their assignment per the agreements made. They are not authorised to use your data for their own purposes.

How does nexuzhealth secure your personal data?

Nexuzhealth has adopted reasonable physical, organisational and technical measures to help protect your personal data from unauthorised access, disclosure or use. We continually monitor technological developments to ensure your data remains as secure as possible.

Where does nexuzhealth store and process your personal data?

In principle, your data is stored and processed within the European Union (EU). In some cases, your personal data may be processed by service providers outside the EU.

We conclude an agreement with these processors based on a model approved by the European Commission that ensures the same level of protection as set out in the European data protection legislation.

What are your rights and how can you exercise them?

You have  several rights that allow you to retain control over the use of your personal data. These options differ depending on the type of processing activity and the legal basis.

  • Right of access– You have access to the personal data we process and the right to inspect this data. Upon request,, we will provide you with a copy free of charge.
  • Right to rectification– You have the right to request the erasure or rectification of incorrect, incomplete, inappropriate or outdated personal data.
  • Right to withdraw consent– If the processing of your personal data is based on your consent, you have the right to withdraw that consent at any time.
  • Right to object to certain processing– If your personal data are processed on legitimate grounds, you have the right to object to the processing of your data for reasons relating to your specific situation.
  • Right to erasure– You have the right to obtain the erasure of your personal data. If you want to end the relationship with us, you can ask us to stop using your personal data.
  • Right to portability of your data– For personal data processed on the basis of your consent or because of their necessity for the provision of the requested products or services, you can request us to transmit the personal data that you have communicated to us directly to a third party or to yourself.
  • Right to object to direct marketing - You have the right to object to the processing of your data for direct marketing purposes, if you no longer wish to receive such communications from us. Your request will be processed as quickly as possible, after which we will no longer process your data for such purposes.

Except for the right to object to direct marketing, these rights are relative. For example, nexuzhealth may be unable to delete your data because we are bound by a legal retention period.

You may exercise your rights by sending an email to gdpr@nexuzhealth.com.

Complaints

If you believe nexuzhealth is processing your personal data unlawfully or incorrectly, you may contact us using the contact information provided below. If you believe your data has been unlawfully or incorrectly processed by nexuzhealth, you always have the right to lodge a complaint with the authority responsible for data protection in your country.

For Belgium, this is the Data Protection Authority (DPA):  https://www.gegevensbeschermingsautoriteit.be/.

Changes to this Privacy Policy

Nexuzhealth reserves the right to make changes to this Privacy Policy. This Privacy Policy was last amended on 25/02/2025.

How can you contact us?

If you have any questions concerning the processing of your personal data or concerning this Privacy Policy, or wish to send us a request to exercise your rights, please contact nexuzhealth at the following address:

Nexuzhealth nv
Kempische Steenweg 307 (Corda 3)
B – 3500 Hasselt

gdpr@nexuzhealth.com

 

Privacy policy mynexuzhealth

This Privacy Policy explains how we use the personal data we collect, process and use about you when you use nexuzhealth's mynexuzhealth app as well as the purposes for its use.

Nexuzhealth nv, an enterprise incorporated under Belgian law, with its headquarters in Hasselt, enterprise number 0667 753 542, is the data controller. Nexuzhealth nv is a joint venture between Cegeka and UZ Leuven.

 

Nexuzhealth as processor

Nexuzhealth is a software provider to healthcare institutions for managing Electronic Patient Health (EHRs). This EHR is one centrally managed record across all nexuzhealth healthcare institutions.

Nexuzhealth itself does not manage the personal data of patients; it merely works as a processor on behalf of healthcare institutions. If you have any questions concerning the following data that you, as a user, share with the nexuzhealth healthcare institutions via the mynexuzhealth app or concerning the data in your electronic patient record, please contact the nexuzhealth healthcare institution(s) that you are connected to, for this purpose:

  • Email address: for correspondence
  • Phone number: for correspondence
  • Address details: for correspondence
  • Media files (photo, video, pdf, etc.): as an attachment to a message or for addition to the medical record (your permission is requested for this so you can upload media files from your internal storage)
  • GPS location and/or Wi-Fi network information: used only during the registration procedure to verify that the user is on the campus of a nexuzhealth healthcare institution
  • Camera and audio recordings made via your device: to scan a QR code when using certain activation methods or adding photos or videos
  • Calendar: to add appointments to the user's personal calendar (without reading the user's private appointments)
  • Other data (for example, when you complete a hospital questionnaire as part of a consultation via the app)

This privacy policy only concerns the data about you that nexuzhealth, as the data controller, processes to ensure the proper functioning of the mynexuzhealth app.

You are not obliged to provide this data to nexuzhealth, but a refusal may prevent the app from working or working properly.

What information does nexuzhealth collect about you?

We collect the following information about your device:

  • Operating system version
  • Software versions
  • Battery level
  • Signal strength
  • Available storage space
  • Crash reports

Why does nexuzhealth collect your personal data?

This data is used purely to improve the stability of the application.

Your data will not be used for automated decision-making or profiling.

On what basis does nexuzhealth use this information about you?

Nexuzhealth collects and processes your personal data based on a legitimate interest. The processing is required to ensure the proper functioning of the application, with nexuzhealth collecting only the minimum amount of data.

When your consent is requested, for example to enable the uploading of media files from your internal storage, this is solely on the behalf of the healthcare institutions.

How long does nexuzhealth retain your personal data?

Nexuzhealth will not store your data for longer than is necessary for the purposes for which we need this information about you. The data will be deleted after a maximum of 14 months.

Who has access to your data?

Nexuzhealth employees and employees of our processors will process your personal data for the purposes described above.

How does nexuzhealth secure your personal data?

Nexuzhealth has adopted reasonable physical, organisational and technical measures to help protect your personal data from unauthorised access, disclosure or use. We continually monitor technological developments to ensure your data remains as secure as possible.

Where does nexuzhealth store and process your personal data?

In principle, your data is stored and processed within the European Union (EU). In some cases, your personal data may be processed by service providers outside the EU.

We conclude an agreement with these processors based on a model approved by the European Commission that ensures the same level of protection as set out in the European data protection legislation.

What are your rights and how can you exercise them?

You have a number of options that allow you to retain control over the use of your personal data. These options differ depending on the type of processing activity and the legal basis.

  • Right of access– You have access to the personal data we process and the right to inspect this data. Upon request, we will provide you with a copy free of charge.
  • Right to rectification– You have the right to request the erasure or rectification of incorrect, incomplete, inappropriate or outdated personal data.
  • Right to withdraw consent– If the processing of your personal data is based on your consent, you have the right to withdraw that consent at any time.
  • Right to object to certain processing– If your personal data are processed on legitimate grounds, you have the right to object to the processing of your data for reasons relating to your specific situation.
  • Right to erasure– You have the right to obtain the erasure of your personal data. If you want to end the relationship with us, you can ask us to stop using your personal data.
  • Right to portability of your data– For personal data processed on the basis of your consent or because of their necessity for the provision of the requested products or services, under certain conditions, you may request us to transmit the personal data that you have communicated to us directly to a third party or to yourself.

These rights are relative. For example, nexuzhealth may be unable to delete your data because we are bound by a legal retention period.

You may exercise your rights by sending an email to gdpr@nexuzhealth.com.

Complaints

If you believe nexuzhealth is processing your personal data unlawfully or incorrectly, you may contact us using the contact information provided below. You always have the right to lodge a complaint with the data protection authority in your country if you believe that your information has not been processed correctly by nexuzhealth.

For Belgium, this is the Data Protection Authority (DPA):  https://www.gegevensbeschermingsautoriteit.be/.

Changes to this Privacy Policy

Nexuzhealth reserves the right to make changes to this Privacy Policy. This Privacy Policy was last amended on 25/02/2025.

How can you contact us?

If you have any questions concerning the processing of your personal data or concerning this Privacy Policy, or wish to send us a request to exercise your rights, please contact nexuzhealth at the following address:

Nexuzhealth nv

Kempische Steenweg 307 (Corda 3)

B – 3500 Hasselt

gdpr@nexuzhealth.com

Privacy policy nexuzhealth consult

This Privacy Policy explains how we collect, process, and use the personal data collected about you when you use the nexuzhealth consult web app as well as the purposes for its use.

Nexuzhealth nv, an enterprise incorporated under Belgian law, with its headquarters in Hasselt, enterprise number 0667 753 542, is the data controller. Nexuzhealth nv is a joint venture between Cegeka nv and UZ Leuven.

Nexuzhealth as processor

Nexuzhealth is a supplier of software to healthcare institutions for managing Electronic Health Records (EHRs). This EHR is one centrally managed record across all nexuzhealth healthcare institutions.

Nexuzhealth itself does not manage the personal data of patients or healthcare providers; it merely works as a processor on behalf of healthcare institutions. If you have any questions concerning the following data that you, as a user, share with the nexuzhealth healthcare institutions via the nexuzhealth consult app, please contact the nexuzhealth healthcare institution(s) that you are connected to, for this purpose:

  • RIZIV number: National register number
  • Email address:
  • Phone number:
  • Primary healthcare institution
  • Address details:
  • Media files (photo, video, pdf, etc.) as an attachment to a message or for addition to the medical record
  • Other data (for example, when you complete a hospital questionnaire as part of a consultation via the app, or to add notes/references/messages in the medical record)

 

This privacy policy only concerns the data about you that nexuzhealth, as the data controller, processes to ensure the proper functioning of the nexuzhealth consult app.

You are not obliged to provide this data to nexuzhealth, but a refusal may prevent the app from working or working properly.

What information about you does nexuzhealth collect?

We only collect your IP address.

Why does nexuzhealth collect your personal data?

This data is solely used to provide support in case of problems with the web app. Your data will not be used for automated decision-making or profiling.

On what basis does nexuzhealth use this information about you?

Nexuzhealth collects and processes your personal data based on a legitimate interest. The processing is required to ensure the proper functioning of the application, with nexuzhealth collecting only the minimum amount of data.

How long does nexuzhealth retain your personal data?

Nexuzhealth will not store your data for longer than is necessary for the purposes for which we need this information about you. The data will be deleted after a maximum of 2 years.

Who has access to your data?

Nexuzhealth employees will process your personal data for the purposes described above. Nexuzhealth also uses third-party support services, such as infrastructure or IT services. These third-party employees may have access to your data, albeit purely in the context of their assignment per the agreements made. They are not authorised to use your data for their own purposes.

How does nexuzhealth secure your personal data?

Nexuzhealth has adopted reasonable physical, organisational and technical measures to help protect your personal data from unauthorised access, disclosure or use. We continually monitor technological developments to ensure your data remains as secure as possible.

Where does nexuzhealth store and process your personal data?

In principle, your data is stored and processed within the European Union (EU). In some cases, your personal data may be processed by service providers outside the EU.

We conclude an agreement with these processors based on a model approved by the European Commission that ensures the same level of protection as set out in the European data protection legislation.

What are your rights and how can you exercise them?

You have several rights that allow you to retain control over the use of your personal data. These options differ depending on the type of processing activity and the legal basis.

  • Right of access– You have access to the personal data we process and the right to inspect this data. Upon request, we will provide you with a copy free of charge.
  • Right to rectification– You have the right to request the erasure or rectification of incorrect, incomplete, inappropriate or outdated personal data.
  • Right to object to certain processing– If your personal data are processed on legitimate grounds, you have the right to object to the processing of your data for reasons relating to your specific situation.
  • Right to erasure– You have the right to obtain the erasure of your personal data. If you want to end the relationship with us, you can ask us to stop using your personal data.
  • Right to portability of your data– For personal data processed on the basis of your consent or because of their necessity for the provision of the requested products or services, under certain conditions, you may request us to transmit the personal data that you have communicated to us directly to a third party or to yourself.

These rights are relative. For example, nexuzhealth may be unable to delete your data because we are bound by a legal retention period.

You may exercise your rights by sending an email to gdpr@nexuzhealth.com.

Complaints

If you believe nexuzhealth is processing your personal data unlawfully or incorrectly, please do not hesitate to contact us using the contact details provided below. In any case, you always have the right to lodge a complaint with the data protection authority in your country if you believe that your information has not been processed correctly by nexuzhealth.

For Belgium, this is the Data Protection Authority (DPA):  https://www.gegevensbeschermingsautoriteit.be/.

Changes to this Privacy Policy

Nexuzhealth reserves the right to make changes to this Privacy Policy. This Privacy Policy was last amended on 25/02/2025.

How can you contact us?

If you have any questions concerning the processing of your personal data or concerning this Privacy Policy, or wish to send us a request to exercise your rights, please contact nexuzhealth at the following address:

Nexuzhealth nv
Kempische Steenweg 307 (Corda 3)
B – 3500 Hasselt

gdpr@nexuzhealth.com

Privacy policy nexuzhealth pro doctor

This Privacy Policy explains how we collect, process, and use the personal data collected about you when you use the web app nexuzhealth pro doctor as well as the purposes for its use.

Nexuzhealth nv, an enterprise incorporated under Belgian law, with its headquarters in Hasselt, enterprise number 0667 753 542, is the data controller. Nexuzhealth nv is a joint venture between Cegeka Health Care nv and UZ Leuven.

Nexuzhealth as processor

Nexuzhealth is a software provider for managing Electronic Health Records (EHRs). Nexuzhealth itself does not manage the personal data of patients nor healthcare providers; it merely works as a processor on behalf of healthcare institutions and healthcare providers.

This privacy policy concerns only the data about you that nexuzhealth, as the data controller, processes to ensure the proper functioning of the web app nexuzhealth pro doctor.

What information does nexuzhealth collect about you?

We collect the following data:

  • User ID
  • Back-end interactions
  • User-Agent
    • User-agent: the user-agent is a structured description of characteristic properties of the browser used; it includes the vendor, version number, underlying operating system and any associated extensions.  This enables nexuzhealth pro to unambiguously identify the browser and subsequently allow the browser to interact correctly with our web app.
  • Front-end error logging (the temporary collection of errors)

Why does nexuzhealth collect your personal data?

This data is used solely to improve the app's stability and provide the necessary support in case of an incident.

Your data will not be used for automated decision-making or profiling.

On what basis does nexuzhealth use this information about you?

Nexuzhealth collects and processes your personal data based on a legitimate interest. The processing is required to ensure the proper functioning of the application, with nexuzhealth collecting only the minimum amount of data.

How long does nexuzhealth retain your personal data?

Nexuzhealth will not store your data for longer than is necessary for the purposes for which we need this information about you.

Who has access to your data?

Nexuzhealth employees will process your personal data for the purposes described above. Nexuzhealth also uses third-party support services, such as infrastructure or IT services. These third-party employees may have access to your data, albeit purely in the context of their assignment per the agreements made. They are not authorised to use your data for their own purposes.

How does nexuzhealth secure your personal data?

Nexuzhealth has adopted reasonable physical, organisational and technical measures to help protect your personal data from unauthorised access, disclosure or use. We continually monitor technological developments to ensure your data remains as secure as possible.

Where does nexuzhealth store and process your personal data?

In principle, your data is stored and processed within the European Union (EU). In some cases, your personal data may be processed by service providers outside the EU.

We conclude an agreement with these processors based on a model approved by the European Commission that ensures the same level of protection as set out in the European data protection legislation.

What are your rights and how can you exercise them?

You have  several rights that allow you to retain control over the use of your personal data, depending on the type of processing activity and the legal basis.

  • Right of access– You have access to the personal data we process and the right to inspect this data. Upon request, we will provide you with a copy free of charge.
  • Right to rectification– You have the right to request the erasure or rectification of incorrect, incomplete, inappropriate or outdated personal data.
  • Right to withdraw consent– If the processing of your personal data is based on your consent, you have the right to withdraw that consent at any time.
  • Right to object to certain processing– If your personal data are processed on legitimate grounds, you have the right to object to the processing of your data for reasons relating to your specific situation.
  • Right to erasure– You have the right to obtain the erasure of your personal data. If you want to end the relationship with us, you can ask us to stop using your personal data.
  • Right to portability of your data– For personal data processed on the basis of your consent or because of their necessity for the provision of the requested products or services, under certain conditions, you may request us to transmit the personal data that you have communicated to us directly to a third party or to yourself.
  • Right to object to direct marketing - You have the right to object to the processing of your data for direct marketing purposes, if you do not wish to receive such communications from us (any longer). Your request will be taken into consideration as soon as possible, after which we will no longer process your data for such purposes.

Except for the right to object to direct marketing, these rights are relative. For example, nexuzhealth may be unable to delete your data because we are bound by a legal retention period.

You may exercise your rights by sending an email to gdpr@nexuzhealth.com.

Complaints

If you believe nexuzhealth is processing your personal data unlawfully or incorrectly, you may contact us using the contact information provided below. You always have the right to lodge a complaint with the data protection authority in your country if you believe that your information has not been processed correctly by nexuzhealth.

For Belgium, this is the Data Protection Authority (DPA):  https://www.gegevensbeschermingsautoriteit.be/.

Changes to our Privacy Policy

Nexuzhealth reserves the right to make changes to this Privacy Policy. This Privacy Policy was last amended on 25/02/2025.

How can you contact us?

If you have any questions concerning the processing of your personal data or concerning this Privacy Policy, or wish to send us a request to exercise your rights, please contact nexuzhealth at the following address:

Nexuzhealth nv
Kempische Steenweg 307 (Corda 3)
B – 3500 Hasselt

gdpr@nexuzhealth.com

 

Privacy policy nexuzhealth pro nurse

This Privacy Policy explains how we collect, process and use the personal data when you use the web app nexuzhealth pro nurse and/or the mobile application HN Companion app, as well as the purposes for which it is used.

Nexuzhealth nv, an enterprise  incorporated under Belgian law, with its registered office in Hasselt, enterprise number 0667 753 542, is the data controller. Nexuzhealth nv is a joint venture between Cegeka Health Care nv and UZ Leuven.

Nexuzhealth as processor

Nexuzhealth is a software provider for managing Electronic Health Records (EHRs). Nexuzhealth itself does not manage personal data of patients or healthcare providers, but works as a processor on behalf of our clients (CT Paramedics, etc.). If you have any questions about the following data you share as a user via the web app nexuzhealth pro for nurse and/or the mobile application HN Companion app, you should contact your organisation (CT Paramedics, ….).

  • Name, email address, user ID: for the creation of a user account and identity verification
  • Address: to enable the navigation option
  • National register number: for linking with eHealth services
  • Phone number: for correspondence
  • Location details: to enable the card reader
  • Camera: for patient verification via a one-dimensional or two-dimensional barcode of the eID card and for adding images to the medical record
  • Medical data: for information of the nurse in a patient's medical record
  • Media files (photo, pdf, etc.): to add to the medical record

This privacy policy concerns only the data about you that nexuzhealth, as the data controller, processes to ensure the proper functioning of the web app and the mobile application.

What information does nexuzhealth collect about you?

We collect the following data

  • through the HN Companion mobile app:
    • User ID
    • Back-end interactions
    • App interactions
    • In-app search history
    • Crash reports
      • Operating system version
      • Software version
      • Battery level
      • Signal strength
      • Available storage space
    • through the HN nexuzhealth pro nurse web app
      • User ID
      • Back-end interactions
      • User-Agent
        • User-agent: the user-agent is a structured description of characteristic properties of the browser used; it includes the vendor, version number, underlying operating system and any associated extensions.  This enables nexuzhealth pro to unambiguously identify the browser and subsequently allow the browser to interact correctly with our web app.
      • Front-end error logging (the temporary collection of errors)

Why does nexuzhealth collect your personal data?

This data is used solely to improve the app's stability and provide the necessary support in case of an incident.

In case of an incident, your organisation (CT Paramedics, ...) will provide first-line support. If necessary, nexuzhealth will act as second-line support. Developers may access the production environment via an audited process to resolve the incidents as quickly as possible.

Your data will not be used for automated decision-making or profiling.

On what basis does nexuzhealth use this information about you?

Nexuzhealth collects and processes your personal data based on a legitimate interest. The processing is required to ensure the proper functioning of the application, with nexuzhealth collecting only the minimum amount of data.

How long does nexuzhealth retain personal data?

Nexuzhealth will not store your data for longer than is necessary for the purposes for which we need this information about you.

Who has access to your data?

Nexuzhealth employees will process your personal data for the purposes described above. Nexuzhealth also uses third-party support services, such as infrastructure or IT services. These third-party employees may have access to your data, albeit purely in the context of their assignment per the agreements made. They are not entitled to use your data for their own purposes.

How does nexuzhealth secure your personal data?

Nexuzhealth has adopted reasonable physical, organisational and technical measures to help protect your personal data from unauthorised access, disclosure or use. We continually monitor technological developments to ensure your data remains as secure as possible.

Where does nexuzhealth store and process your personal data?

In principle, your data is stored and processed within the European Union (EU). In some cases, your personal data may be processed by service providers outside the EU.

We conclude an agreement with these processors based on a model approved by the European Commission that ensures the same level of protection as set out in the European data protection legislation.

What are your rights and how can you exercise them?

You have several rightss that allow you to retain control over the use of your personal data, depending on the type of processing activity and the legal basis.

  • Right of access– You have access to the personal data we process and the right to inspect this data. If you wish, we will provide you with a copy free of charge.
  • Right to rectification– You have the right to request the erasure or rectification of incorrect, incomplete, inappropriate or outdated personal data.
  • Right to object to certain processing– If your personal data are processed on legitimate grounds, you have the right to object to the processing of your data for reasons relating to your specific situation.
  • Right to erasure– You have the right to obtain the erasure of your personal data. If you want to end the relationship with us, you can ask us to stop using your personal data.
  • Right to portability of your data– For personal data processed on the basis of your consent or because of their necessity for the provision of the requested products or services, under certain conditions, you may request us to transmit the personal data that you have communicated to us directly to a third party or to yourself.

These rights are relative. For example, nexuzhealth may be unable to delete your data because we are bound by a legal retention period.

You may exercise your rights by sending an email to gdpr@nexuzhealth.com.

Complaints

If you believe nexuzhealth is processing your personal data unlawfully or incorrectly, you may contact us using the contact information provided below. You always have the right to lodge a complaint with the data protection authority in your country if you believe your data has been unlawfully or incorrectly processed by nexuzhealth.

For Belgium, this is the Data Protection Authority (DPA):  https://www.gegevensbeschermingsautoriteit.be/.

Changes to our Privacy Policy

Nexuzhealth reserves the right to make changes to this Privacy Policy. This Privacy Policy was last amended on 25/02/2025.

How can you contact us?

If you have any questions concerning the processing of your personal data or concerning this Privacy Policy, or wish to send us a request to exercise your rights, please contact nexuzhealth at the following address:

Nexuzhealth nv
Kempische Steenweg 307 (Corda 3)
B – 3500 Hasselt

gdpr@nexuzhealth.com

 

Privacy policy job vacancies

This Privacy Policy explains how we collect, process and use the personal data collected about you when you apply for a nexuzhealth job vacancy and the purposes for which it will be used.

Nexuzhealth nv, an enterprise incorporated under Belgian law, with its headquarters in Hasselt, enterprise number 0667 753 542, is the data controller. Nexuzhealth nv is a joint venture between Cegeka nv and UZ Leuven.

What information does nexuzhealth collect about you?

When you apply for a nexuzhealth job vacancy, nexuzhealth processes your personal data, such as your contact details (surname and first name, email address, phone number, company name and job title) and your CV. If you attach a cover letter, this will also be processed.

When you are invited for a job interview, notes will be taken in the job interview and kept.

Why does nexuzhealth collect your personal data?

We collect this data primarily to process your application for the nexuzhealth job vacancy you applied for.

If you are not selected for that position, we are happy to keep your information in our recruitment reserve with your permission in case future opportunities align with your profile. A recruiter may contact you regarding such opportunities.

We also anonymise your data to create statistics for insights into certain application trends.

On what basis does nexuzhealth use this information about you?

Nexuzhealth collects and processes your personal data based on your permission:

  • By submitting your data to apply for a job vacancy, you agree to the processing of your data as described in this privacy policy.
  • We ask for your explicit permission to include you in our recruitment files on reserve for other opportunities.

How long does nexuzhealth retain your personal data?

Nexuzhealth will not store your data for longer than is necessary for the purposes for which we need this information about you.

  • Your data will be deleted after three months if you are not selected for the position and do not wish to be included in our recruitment files on reserve.
  • With your permission, your data will be kept in our recruitment files on reserve for five years.
  • If you are hired, the data collected will be kept in your personnel file.

Who has access to your data?

Nexuzhealth employees and employees of our data processor Cegeka will process your personal data for the purposes described above.

Nexuzhealth nv is part of the Cegeka Group. Your information may also be shared between companies within the Cegeka Group.

How does nexuzhealth secure your personal data?

Nexuzhealth has adopted reasonable physical, organisational and technical measures to help protect your personal data from unauthorised access, disclosure or use. We continually monitor technological developments to ensure your data remains as secure as possible.

Where does nexuzhealth store and process your personal data?

In principle, your data is stored and processed within the European Union (EU). In some cases, your personal data may be processed by service providers outside the EU.

We conclude an agreement with these processors based on a model approved by the European Commission that ensures the same level of protection as set out in the European data protection legislation.

What are your rights and how can you exercise them?

You have several rights that allow you to retain control over the use of your personal data, depending on the type of processing activity and the legal basis.

  • Right of access– You have access to the personal data we process and the right to inspect this data. Upon request, we will provide you with a copy free of charge.
  • Right to rectification– You have the right to request the erasure or rectification of incorrect, incomplete, inappropriate or outdated personal data.
  • Right to withdraw consent– If the processing is based on your consent, you have the right to withdraw it at any time.
  • Right to object to certain processing– If your personal data are processed on legitimate grounds, you have the right to object to the processing of your data for reasons relating to your specific situation.
  • Right to erasure– You have the right to obtain the erasure of your personal data. If you want to end the relationship with us, you can ask us to stop using your personal data.
  • Right to portability of your data– For personal data processed on the basis of your consent or because of their necessity for the provision of the requested products or services, under certain conditions, you may request us to transmit the personal data that you have communicated to us directly to a third party or to yourself.

These rights are relative. For example, nexuzhealth may be unable to delete your data because we are bound by a legal retention period.

You may exercise your rights by sending an email to gdpr@nexuzhealth.com.

Complaints

If you believe nexuzhealth is processing your personal data unlawfully or incorrectly, you can contact us using the contact information provided below. You always have the right to lodge a complaint with the data protection authority in your country if you believe that your information has not been processed correctly by nexuzhealth.

For Belgium, this is the Data Protection Authority (DPA):  https://www.gegevensbeschermingsautoriteit.be/.

Changes to our Privacy Policy

Nexuzhealth reserves the right to make changes to this Privacy Policy. This Privacy Policy was last amended on 25/02/2025.

How can you contact us?

If you have any questions concerning the processing of your personal data or concerning this Privacy Policy, or wish to send us a request to exercise your rights, please contact nexuzhealth at the following address:

Nexuzhealth nv
Kempische Steenweg 307 (Corda 3)
B – 3500 Hasselt

gdpr@nexuzhealth.com

 

 

Privacy policy for events

This Privacy Policy explains how we use the personal data we collect and process about you when nexuzhealth organises events or is present at events with a stand, and for what purposes it will be used.

Nexuzhealth nv, an enterprise  incorporated under Belgian law, with its headquarters in Hasselt, enterprise number 0667 753 542, is the data controller. Nexuzhealth nv is a joint venture between Cegeka and UZ Leuven.

What information does nexuzhealth collect about you?

During our events, we may collect information to answer your questions. This information may include the following:

  • Name
  • Email address
  • Phone number
  • Organisation/company name
  • Position/title
  • Any specific questions or comments you may have
  • Any food preferences/allergies
  • Images in which you can be seen

Why does nexuzhealth collect your personal data?

We collect your data to:

  1. contact you before and after an event, answer your questions, and provide you with the necessary information;
  2. be able to create images and possibly incorporate it into an (online) campaign; and
  3. provide a lunch adapted to your diet.

On what basis does nexuzhealth use this information about you?

We process your personal data based on:

  1. our legitimate interest (1)
  2. your consent (2 and 3).

Our legitimate interest is to communicate with invitees in the run-up to, follow-up on, and after an event. Data is also used for the practical organisation of the event (numbers, rooms, catering, making name cards, sending reminders by email, etc.).

How long does nexuzhealth retain your personal data?

Nexuzhealth will not store your data for longer than necessary for the purposes for which we need this information about you.

Who has access to your data?

Nexuzhealth employees will process your personal data for the purposes described above. Nexuzhealth also uses third-party support services, such as infrastructure or IT services. These third-party employees may have access to your data, albeit purely in the context of their assignment per the agreements made. They are not authorised  to use your data for their own purposes.

How does nexuzhealth secure your personal data?

Nexuzhealth has adopted reasonable physical, organisational, and technical measures to help protect your personal data from unauthorised access, disclosure, or use. We continually monitor technological developments to ensure your data remains as secure as possible.

Where does nexuzhealth store and process your personal data?

Your personal data may be processed by service providers with data centres located outside the EU.

We conclude an agreement with these processors based on a model approved by the European Commission that ensures the same level of protection as set out in the European data protection legislation.

What are your rights and how can you exercise them?

You have several rights that allow you to retain control over the use of your personal data, depending on the type of processing activity and the legal basis.

  • Right of access– You have access to the personal data we process and the right to inspect this data. Upon request, we will provide you with a copy free of charge.
  • Right to rectification– You have the right to request the erasure or rectification of incorrect, incomplete, inappropriate, or outdated personal data.
  • Right to withdraw consent– If the processing is based on your consent, you have the right to withdraw it at any time.
  • Right to object to certain processing– If your personal data are processed on legitimate grounds, you have the right to object to the processing of your data for reasons relating to your specific situation.
  • Right to erasure– You have the right to obtain the erasure of your personal data. If you want to end the relationship with us, you can ask us to stop using your personal data.
  • Right to portability of your data – For personal data processed on the basis of your consent or because of their necessity for the provision of the requested products or services, under certain conditions, you may request us to transmit the personal data that you have communicated to us directly to a third party or to yourself.
  • Right to object to direct marketing – You have the right to object to the processing of your data for direct marketing purposes, if you do not or no longer wish to receive such communications from us. Your request will be taken into consideration as soon as possible, after which we will no longer process your data for such purposes.

Except for the right to object to direct marketing, these rights are relative. For example, nexuzhealth may be unable to delete your data because we are bound by a legal retention period.

You may exercise your rights by sending an email to gdpr@nexuzhealth.com.

Complaints

If you believe nexuzhealth is processing your personal data unlawfully or incorrectly, you may contact us using the contact information provided below. If you believe your data has been unlawfully or incorrectly processed by nexuzhealth, you always have the right to lodge a complaint with the authority responsible for data protection in your country.

For Belgium, this is the Data Protection Authority (DPA):  https://www.gegevensbeschermingsautoriteit.be/

Changes to our Privacy Policy

Nexuzhealth reserves the right to make changes to this Privacy Policy. This Privacy Policy was last amended on 25/02/2025.

How can you contact us?

If you have any questions concerning the processing of your personal data or concerning this Privacy Policy, or wish to send us a request to exercise your rights, please contact nexuzhealth at the following address:

Nexuzhealth nv
Kempische Steenweg 307 (Corda 3)
B-3500 Hasselt

gdpr@nexuzhealth.com

 

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